Terms and Conditions


These Terms and Conditions govern your use of the alisteducation.co.uk and alisteducation.com/uk. Your use of the Site constitutes your agreement to abide by the provisions of these Terms and Conditions.

We may from time to time modify the Terms and Conditions by posting revised Terms and Conditions on the Site. Your continued use of the Site after any such modification indicates your agreement to the new terms.

Privacy Policy

When you use our website and our services, we may need to collect some personal data about you in order to provide you with the services we offer.  For more information about what personal data we collect, what we process it for, and your rights in relation to personal data, please read our privacy policy and our cookie policy.

Terms & Conditions for Okeford Education clients

This Agreement sets forth the terms and conditions which govern the services to be provided to you by Okeford Education Limited, trading as A-List Education UK (“A-List”). “You” and “your” means a subscriber of A-List’s services and, where the subscriber of the services is under 18 years of age, the subscriber’s parent or legal guardian (for whom the parent or legal guardian will be held strictly responsible).  This shall constitute a binding agreement between you and A-List upon commencement of services.

Fees and Payments

You agree to pay the applicable rates and subscribe for the number of tutoring or consulting hours set forth on the Purchase Order(s), Invoice(s), and Credit Request(s) provided to you by A-List, which are incorporated herein by reference.  You may purchase additional hours upon your verbal or written request or by providing a completed Credit Request.  Hourly tutoring and college advising rates vary according to the assigned tutor or advisor.  Telephone consultations which exceed 15 minutes, and time spent independent of the student on college application/essay review and editing, will be billed at the standard hourly rates.  Hourly rates are subject to change upon notice to you, which may be provided by e-mail notification or by posting the new rates on A-List’s website.  Pre-paid rates will not be subject to change once fully paid. 

Payment for our hourly services must be made immediately prior to each tutoring, mentoring, or college advising session.  Tutoring, Advising, and Mentoring packages must be fully pre-paid to be eligible to receive free bonus hours and eligible discounts.  Any unused balances will be retained by A-List for two (2) years from purchase date or three (3) months since the last date of service, whichever is later, which may be applied to any future services. Students who enrol in our tutoring services but do not purchase a tutoring package must provide a one-time deposit equal to the applicable hourly rate. You agree to pay A-List for all fees and applicable taxes associated with the subscribed services in accordance with the current rates, payment terms, and policies specified herein and/or in the Credit Request. You will be responsible for all costs and expenses, including reasonable attorney’s fees, related to the collection of any outstanding charges due A-List.

Termination of Services by A-List; Refund and Cancellation Policy

A-List may immediately terminate the services at any time for any reason by sending notice to you at the email address you provided upon registration or such other email address as you may later provide to A-List.  In the event that A-List terminates the services, you will be entitled to a pro-rated refund unless you have breached this Agreement.  Such determination of breach will be made at A-List’s sole discretion. For pre-paid tutoring packages, you will receive a credit for any remaining balance upon termination of services. This credit may be applied to any other of A-List’s services within a twelve-month period. There will be no credit applied for unused free bonus hours. A refund will be provided if the client cancels a pre-paid package after one lesson. Our pre-paid university advising packages are non-refundable once services have commenced. All terms that by their nature may survive termination of this Agreement shall be deemed to survive such termination.

Ownership of Materials

You acknowledge that all materials provided to you by A-List are protected copyright and are the sole and exclusive property of A-List.  You agree that you will not tape record or otherwise reproduce, in any manner, any of the tutoring or counselling sessions that are provided hereunder nor will you disclose or allow another person to use or reproduce in any form any of the materials provided to you by A-List, or any notes based on the materials or on the tutoring that you receive.  In the event that A-List determines that any of the aforementioned covenants have been breached, in addition to all other legal remedies, you understand that A-List may at its discretion immediately cease providing services without a refund.

Third Party Software

In connection with the provision of the services, you will be required to access and use certain third-party software programmes as specified by A-List (“Software”). Such Software will be dependent upon the nature of the services to be provided. You shall be required to agree to the applicable end user licence agreement with the relevant Software licensor as a condition of using the Software. For BibliU, IXL, and LinkIt, this will be upon log on. For Canvas this may be upon log on, or alternatively please find the end-user terms at:




In respect of Software, you should: 

  • comply with all applicable end user licence agreements; 
  • keep all usernames and passwords required to access the Software secure and ensure that nobody else has access to them; 
  • notify A-List as soon as possible if you become aware that somebody has gained unauthorised access to any Software; and 
  • not resell or copy, modify, duplicate, create derivative works from any of the materials, services or Software provided by A-List. 

Tutor Availability; Rescheduling

Specific tutor requests will be honoured on a first-come, first-served basis.  Appointments with your chosen tutor are subject to availability.  A-List will whenever possible assign the preferred tutor for pre-paid packages.  Any changes to scheduled appointments must be made at least 24 hours prior to the original appointment time, and no later than Friday at 5pm for Sunday and Monday appointments.  You must notify A-List by phone at 020 3004 8101, or by e-mail at privateclient@alisteducation.co.uk, between the hours of 9am – 5pm GMT.  You will be charged for one full hour at the applicable rate if you fail to abide by this cancellation/rescheduling policy.  You will forfeit the time that you miss if you are late to your scheduled appointment, with such time to be charged at applicable rates.

Student Preparation; Make-Up Tests

If applicable, you agree to complete the assigned homework prior to the subsequent tutoring session.  A-List does not guarantee that make-up tests will be arranged if the student is unable to attend pre-scheduled diagnostic tests.

Advisor Assistance

You understand that college advisors are prohibited from, and the services will not include, writing your college essay or submitting the application to your selected colleges on your behalf.

Parental Accompaniment

A-List prefers that whenever possible the parent or legal guardian of the student be present on the premises during tutoring or college advising sessions conducted outside of the A-List offices.

Onsite and Offsite Courses: Attendance Policy

When registering for our courses, you’re expected to attend each day of the scheduled class. Any planned absence from our courses must be brought to our attention in advance of registration, and a makeup session will be provided, if possible. A-List does not guarantee that make-up lessons will be arranged if the student is unable to attend pre-scheduled classes.  Any unplanned absences will be rescheduled with you directly at A-List’s sole discretion and is subject to availability. You must notify A-List by phone at 020 3004 8101, or by e-mail at privateclient@alisteducation.co.uk, between the hours of 9am – 5pm GMT.

Onsite and Offsite Courses: Safeguarding Policy.

You may contact our designated safeguarding lead (DSL) if you have any safeguarding-related concerns. Our DSL is Alison Bissell at 14 Waterloo Place, London SW1Y 4AR or at the following email address alison.b@alisteducation.co.uk

Onsite and Offsite Courses: Religious, Dietary, Cultural and Medical Needs:

When registering for our courses, you must notify us in writing of any allergies, medical conditions, dietary, cultural, or medical needs.

Privacy Policy

When you use our website and our services, we may need to collect some personal data about you in order to provide you with the services we offer.  For more information about what personal data we collect, what we process it for, and your rights in relation to personal data, please read our privacy policy here.

A-List may monitor, record, store and use any session with you, for quality and training purposes, for safeguarding purposes and so that you can re-watch sessions where appropriate.

Disclaimer of Warranties

You agree that your use of the services is entirely at your own risk. You understand that A-List's products and services are provided "as is," without warranty of any nature or kind. A-List expressly disclaims all warranties of any nature or kind, whether express or implied, including, without limitation, any warranties concerning the products or services provided (including your testing performance or results and/or your acceptance to any college or university), or and any warranties of title or warranties of merchantability or fitness for a particular purpose. A-List makes no warranty that the services will meet your requirements, that your test results will be satisfactory or will improve, that you will gain admission to any college or university, or that the services will be uninterrupted, timely, or error free. No advice or information provided by A-List, whether oral or written, shall create any warranty not expressly made herein. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

Limitation of liability

Under no circumstances shall A-List be liable for any direct, indirect, incidental, special or consequential damages in connection with the services. These limitations apply regardless of whether A-List was advised, had other reason to know, or in fact knew of the possibility of such damages. If the foregoing limitation is held to be unenforceable, the maximum liability of A-List and its employees and agents to you shall be the amount of the fees paid by you to A-List.


To the maximum extent permitted by applicable law, you will defend, indemnify and hold harmless A-List and any of its subsidiaries, affiliates, managers, officers, employees, agents, distributors, third-party providers, and licensors (and their respective directors, officers, employees, and agents) from and against all claims, liability, and expenses, including attorneys’ fees and legal fees and costs, arising out of your use of the services or your breach of any provision of this Agreement.


This Agreement and the Purchase Order(s), Credit Request(s), and Invoice(s) incorporated herein by reference, are governed by the laws of England and Wales, without regard to any applicable conflicts of law principles. This Agreement contains the entire agreement between you and A-List regarding the services.  If any provision of this Agreement is deemed unlawful, void, or unenforceable for any reason, then that provision will be deemed severable from this Agreement and will not affect the validity or enforceability of the remainder thereof.